Patient feedback & Complaints

Patient feedback & Complaints.

We are committed to providing a high quality independent patient-centred healthcare service which is delivered in a prompt, safe and appropriate manner.
We welcome all feedback. The Practice uses a variety of methods to collect patient feedback.

If you wish to discuss an issue, or indeed make a complaint, we would kindly ask that you bring this to the attention of the General Practitioner as soon as possible, preferably before you leave the premises. We will endeavor to make every effort to resolve your issue immediately.

If your concern is not resolved to your satisfaction, you will be advised on the process to make a formal complaint. Our complaints procedure ensures that your complaint is dealt with confidentially and as quickly as possible.

All written complaints are to be addressed to Huisartsenpraktijk Bhogal-Statham. Lowenna Humphries, The Practice Manager and emailed to the following address:

Please describe your experience as fully as you can, including the following information:

• what you are unhappy about
• when the incident took place
• what practice staff were present at the time

If needed you can also contact Stichting Klachten en Geschillen Eerstelijnszorg (SKGE) - by using the form on the website: complaint form on the SKGE website of by phoning them: 088 022 91 90.

For more info, see www.skge.nl.